Shipping & Delivery Policy

Orders are processed Monday to Friday, excluding UK public holidays. In-stock items are dispatched within 1–3 business days of a successful payment. You will receive a dispatch email with tracking once your parcel leaves our facility.

All items are non-personalised stock goods that ship flat-packed to reduce waste and protect paper edges.

Estimated transit times after dispatch:

• United Kingdom: 2–4 business days
• Europe: 4–9 business days
• United States & Canada: 6–12 business days
• Rest of world: 8–18 business days

Estimates are provided by our carriers and are not guaranteed. Remote destinations, customs inspection and peak periods can add time.

Shipping is calculated at checkout based on destination and order weight and is shown in USD before payment. Orders with a subtotal of $55.00 or more qualify for free standard worldwide shipping. A flat standard rate applies to smaller orders.

Every order ships with a tracking number included in your dispatch email. If tracking has not updated within 5 business days of dispatch, contact us at support@johnstonesons.shop and we will open an enquiry with the carrier.

Orders shipped outside the United Kingdom may be subject to import duties, taxes or customs fees levied by the destination country. These charges are set by local authorities, are the responsibility of the recipient, and are not collected by us. We declare parcels accurately and cannot mark shipments as gifts or undervalue them.

If your order arrives damaged, email support@johnstonesons.shop within 14 days of delivery with your order reference and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

If tracking shows a parcel as lost in transit, we will replace it or issue a full refund once the carrier confirms non-delivery.

Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address or because it went unclaimed, we will contact you to arrange re-delivery; a re-shipping charge may apply. We are not responsible for parcels delivered to an address entered incorrectly by the customer.

W. JOHNSTONE & SONS LIMITED, 23 George Street, Dumfries, United Kingdom, DG1 1EA. Email support@johnstonesons.shop · Phone +44 7307166449.