Shipping & Delivery Policy

This policy explains how W. JOHNSTONE & SONS LIMITED (“Johnstonesons”, “we”) processes and delivers orders placed on johnstonesons.shop. All orders are priced and charged in US Dollars (USD).

Order processing

Orders are processed Monday to Friday, excluding UK public holidays. We aim to pack and dispatch within 1–2 business days of payment clearing. During busy periods processing may take an extra day; if there is a longer delay we will email you.

Delivery estimates

Orders ship from the United Kingdom. Typical delivery windows after dispatch:

• United Kingdom: 2–4 business days
• United States & Canada: 6–12 business days
• Europe: 4–9 business days
• Rest of world: 8–18 business days

These are estimates, not guarantees. Couriers and customs can occasionally add time outside our control.

Shipping charges

Shipping is calculated at checkout. Orders over $55 qualify for free standard US shipping; other destinations show a flat rate before payment. The amount you see at checkout is the amount you pay — we do not add surcharges afterwards.

Tracking

Once your order is dispatched we email a tracking number and link. Please allow up to 24 hours for tracking to update after you receive it.

Customs, duties & taxes

For deliveries outside the United Kingdom, import duties or taxes may be charged by your local authorities on arrival. These charges are set by the destination country and are the recipient's responsibility. We cannot calculate or refund them.

Damaged, lost or delayed parcels

If your order arrives damaged, photograph the item and packaging and contact us within 7 days of delivery at support@johnstonesons.shop. We will arrange a replacement or refund for confirmed shipping damage. If tracking shows no movement for 10 business days, contact us and we will open an enquiry with the courier.

Incorrect address & failed delivery

Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect address or a missed delivery, we will contact you to arrange re-delivery (a re-shipping fee may apply) or a refund of the product value minus the original shipping cost.

Contact

Questions about a delivery? Email support@johnstonesons.shop or call +44 7307166449. Our registered address is 23 George Street, Dumfries, United Kingdom, DG1 1EA.